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United Support Services, Inc.

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 United Support Services, Inc.
Incident Reporting 101
What is an incident and how do we report it?
An incident is an event that is inconsistent with the routine operation of a service or care of a client that can leade to adverse effects.
Incidents are documented on an incident form in order to record details of an unusual event that occurs while under the care of the provider.
What is the purpose of an incident report or IR?
The purpose of the incident report is to document the exact details of the occurance while they are fresh in the minds of those who witnessed the event. This information may be useful in the future when dealing with liability issues stemming from the incident.
How do I know which incidents need to be reported?
Types of incidents that require incident reports are:
  • Injury to person receiving services

  • Lost or missing person receiving services

  • Medical emergencies

  • Hospitalizations

  • Dealth of person receiving services

  • Error in medication administration (MAR)

  • Unusual reports or actions

  • Allegations of M/A/N/E - Maltreatment, Abuse, Neglect, Exploitation


    Use of safety control procedures

  • Use of emergency control procedures

  • Stolen Property

  • Client involvement with law enforcement

When should I turn in the incident report?
Reports should be written and submitted to your USS QP/Supervisor within 24 hours of incident!
Why do we have to fill out the incident reports?
Incident Reporting is a quality improvement practice used to assure a consistent statewide process for protecting the health and safety of clients and to provide standardized data from across the state. It is so important that reporting is required in the North Carolina Administrative Code.  
To download a copy of the Incident Reporting Form click on the link below:
Incident Reporting Form