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United Support Services, Inc.

"The works of many coming together for the good of One!"

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In Loving Memory

United Support Services, Inc.

"The works of many coming together for the good of One!"


A CQL Internationally Accredited Agency
Innovations & Cardinal Innovations Waiver Medicaid Service Provider

      We specialize in supporting people with Intellectual and/or Developmental Disabilities all over the state of North Carolina. Our corporate offices are centrally located in Charlotte, North Carolina and our well trained Clinical team travels all throughout the state to meet with clients and their families. We also have a satellite office in Oxford, North Carolina.

We provide a number of Innovations and Cardinal Innovations services including:
  • Residential Supports, Levels I-IV

  • Home Supports, Levels I-V

  • Home and Community Supports

  • Community Networking

  • In Home Skill Building - Individual

  • Supported Employment

  • Long Term Vocational Supports

  • Personal Care

  • Enhanced Personal Care

  • Enhanced Respite

  • Respite (Individual & Group)

  • B-3 Supported Employment

  • B-3 Respite

  • Family Training


     Our Residential Support clients reside in Alternative Family Living Homes (AFLs), where they receive one on one quality care from USS Direct Care Staff in a family environment. We strongly encourage AFL settings because it is a natural family setting for better individualized care. All USS staff members are certified in CPR, First Aid, Blood Bourne Pathogens, Seizure Management, Medication Administration Reporting (MAR) and North Carolina Interventions (NCI) as well as many other USS required trainings. These above and beyond trainings include: Incident Reporting, Abuse, Neglect & Exploitation, Best Health Possible, Medicaid Fraud, and many more trainings throughout the year. We are a NO HOLD/NO RESTRICTIONS agency providing the LEAST RESTRICTIVE care possible through team meetings and behavior plans, if necessary. 

 USS Mission Statement
          United Support Services, Inc. is committed to providing the highest quality, ethnically sensitive, client responsive services to persons living with developmental disabilities and mental health issues. Our easily accessible and flexible family-centered services demand we honor the dignity and potential of each individual, respecting their rights and maximizing their Abilities.
          United Support Services, Inc. is dedicated to developing and managing a comprehensive network of natural and community supports and services for persons with developmental disabilities and mental health issues. We develop bridges to connect the clients and their families with the best possible services and supports to allow them to thrive in their communities.
          United Support Services, Inc. works in partnership with clients and their families, caring support staff members, and local communities to coordinate the highest quality client-driven services.


 We Believe in Miracles!

 Life is full of challenges and miracles, we are here to help overcome the challenges and find the miracles!



What Makes USS Better?


*  Our commitment to our clients is second to none! We 

provide skilled professional staff who help create a friendly and caring environment.


*  USS’s Qualified Professionals meet with famlies and 

clients regularly to ensure our support is continually evolving around the needs of the client. Our Qp's also supervise our Direct Care Staff while out in the community. 


*  USS cares about helping our clients find their voice! We believe advocacy is the best way to ensure rights are not



*  USS has an "open door" policy. We answer our phones with a live person and we are happy to assist you at any time. Stop by and see us sometime!


*  USS offers BCBS Health Insurance to all Full Time employees who qualify!


 USS is an innovative and family oriented organization specializing in assisting individuals with developmental disabilities, behavior disorders, chronic illnesses and other special needs achieve their

full potential. USS is committed to providing the highest quality

client responsive services.



If you or your loved one is interested in receiving services through United Support Services, please call our office Mon-Fri 8am to 5pm.



Our Clinical emergency On-Call

is staffed with a Qualified Professional (QP)
24 Hours a Day 7 Days a Week. 

704-841-3544 ext. 9

Clinical emergencies only please!

Employment Opportunities
     Are you interested in working with individuals out in the community or in their home? There are a number of different employment opportunities available at United Support Services. All USS employees must complete our stringent hiring process and trainings. If you think this may be a fit for you or you have earlier experience: 


Contact our Human Resources Department, for more information.


Call: 704-841-3544 


To see if there are immediate openings in your area click on this link:


Direct Care Staff Job Requirements:

  • High School Diploma

  • Valid Driver's License or State ID

  • Social Security Card

  • Clean Background Check, DMV check and Health 

    Care Registry


    USS Corporate Office Building